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FAQ

The following FAQ's are part of our Terms of service. To view our full terms please click here

  • We have valued relations with publication houses and know how to pitch your story. At IONH MEDIA, we maintain direct agreements with top publishers globally, eliminating unnecessary intermediaries and delays. We believe in redefining traditional PR by offering our clients full transparency and control over the entire process. While the outlets and the editors have the option to reject the article, such cases are rare and we would redirect your placement to a similar outlet or provide you with a refund.


  • You start by signing up and creating an account to browse our media catalog, book single publications or purchase subscriptions.

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    Once you’ve selected a publication, you’ll receive a link to a form to fill out with details about your brand and main topic. This information helps us draft a customized publication plan tailored to your industry.

    If you don’t have a pre-written article, our team will use your content and if needet create unique content for multiple publications.

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    You’ll have full control over the process. Your account lets you manage your publications, and approve or edit content.

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    Once you approve, we’ll submit the article to the chosen outlet. The timeline for publication will be clearly communicated. After the article goes live, you’ll receive a publication report with a link to the article, outlet logo, and key details.

     

    For agencies, reports will be white-labeled.

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    If you have questions at any stage, you can reach out to our team via mail for assistance. 

  • Media placments lets you control the information distributed into the public, while classic PR has its value and place, there may be month of uncertainty to get a publication or be able to control the information.

  • Sign up through our platform to create an Account and apply for membership.​

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    • Ensure all provided information is lawful for promotion.

    • Agree to our Terms and Conditions during the registration process.

    • Once a member, access our catalog to:

      • Request quotes

      • Approve publications

      • Manage and track your publication plan and account overview.

    • Title Requirements

      • Must be 6-8 words (excluding prepositions and articles).

      • Must include the company’s name or the spokesperson/author’s name.

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    • Headline Guidelines

      • No personal pronouns (e.g., I, Me, We, Us, You, Them).

      • No exclamation points.

      • Must not resemble an advertisement. Pricing and product details must only appear in the subheadline or article body.

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    • Content Rules

      • Must be written in third person only, except in quotations.

      • Must not harm our reputation or include any references to our agency in the headline or body.

    • Who can request single publications?
      Anyone can sign up as a member to request quotes for single publications, even without a subscription.

    • How does the process work?

      • Members can browse our catalog and request quotes for single publications.

      • Payment must be made upfront before our team begins writing the content.

      • One revision is included in the process.

    • Can I approve the story before release?
      No, stories are published after payment and creation. However, one round of revisions is included.

    • Are additional revisions allowed?
      Additional revisions are available starting at $300 USD, depending on the word count.

    • Can I make edits to the draft myself?
      Yes, if you choose to edit the draft yourself, no additional fees will apply.

  • When you book your chosen outlet, you will receive an email with a link to a questionnaire. This questionnaire will include at least ten questions about your brand, company, or service to help us draft the content.

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    You will also have the option to upload an existing press release, which we can edit if necessary to meet publication standards.

     

    Once we receive the completed questionnaire, our team will begin drafting your content, a process that typically takes 3 - 4 business days (Monday to Friday). After the content is finalized, you will be notified via email, and it will be visible in your publication plan for approval.

  • We do not work with the following topics or related to such: 

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    • Alcohol

    • Gambling

    • Adult content

    • Tobacco or vaping

    • Animal-derived products

    • Animal testing or cruelty

    • Fossil fuels

    • Weapons or military propaganda

    • Environmental harm

    • Exploitative labor or human rights violations

    • Hate speech or discrimination

    • Misinformation or fake news

    • Unethical financial schemes

    • Non-compliant medical claims

    • Deforestation or biodiversity harm

    • ​Personal or confidential information shared without consent

    • Junk food or unhealthy lifestyle promotion

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    If you have questions regarding any specific topics that would fall in our restriction list, you can always email us at hello@ionhmedia.com

  • Refunds (partial or full) are only considered if we fail to meet our contractual obligation to publish your news stories. By purchasing our services, you acknowledge and agree to this refund policy:

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    • The speed of writing, editing, and publishing depends on how quickly you complete our questionnaire, review drafts, and provide feedback. If there are delays caused by revisions, public holidays, or late responses, refunds will not be issued for such delays. Faster responses allow us to accelerate the process.

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    • If we make a genuine effort to collaborate with you but do not receive approvals, edits, or timely responses, refunds will not be granted. However, if the original publication rejects the content, we will issue a refund and discuss alternative publications with you.

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    • If you choose to submit your own finished articles, we will attempt to secure publication but cannot guarantee placement. In such cases, refunds will apply only if we are unable to publish your content.

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    • If you withhold critical information, such as ongoing legal issues, and this results in a publication rejecting your story, we will explore alternative publications that may accept it. Refunds will not be granted in such cases. Similarly, we cannot honor refund requests if you instruct us to produce defamatory content after payment.

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    • Once a story is published and a report is provided, our obligation is fulfilled. We cannot control whether stories are later removed or if a publication ceases to operate. Refunds are not provided for these circumstances, as they fall outside our control.

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    • Refunds are not issued for accidental purchases, personal reasons (e.g., medical conditions), or inability to engage with our services after payment. We strongly encourage reviewing our offerings thoroughly before making a purchase.​

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    • If you request content on topics we do not cover, as outlined in our Terms & Conditions, refunds will not be issued.

    • Articles generally stay permanently online. However, in some rare cases publishers may remove articles within 1-6 months. No refunds will be issued if this happens after successful publication.

    • Each news story is unique and, unless otherwise specified in writing, will be customized for each publication to avoid duplicate content.

AFTER BOOKING

  • After your purchase, you’ll receive an email with a link to a form where we ask 10 key questions about your business or service. You’ll also have the option to upload images, specify links to place in the content, any existing press releases to help us tailor your content effectively.

  • Once you submit the form, our team reviews your information and begins drafting your publication plan tailored to your goals and industry. This process typically takes 3–4 business days (Monday–Friday). You will be notified via email once it’s ready for approval.

  • Yes, you will be able to review the draft directly in your publication plan. If any revisions are needed, you can submit your changes or feedback, and our team will update the content. One round of revisions is included.

  • After you approve the content, we submit it to the selected media outlets. You will be notified by email once the content is live, with a detailed publication report available in your account.

  • Absolutely. If you have an existing press release, you can upload it in the form. Our team will edit it as needed to meet publication standards and increase acceptance rates.

  • The timeline depends on the publication you’ve chosen, but typically, content is drafted within 3–4 business days. Once approved, submission and publication follow the timeline outlined in your publication plan. This can range from a few days to several weeks, depending on the outlet.

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